TERMS AND CONDITIONS

Introduction

Welcome to our Website/Application/Platform DcodeAI (“Website/Application/Platform”).  This website is owned and operated by DcodeAI Private Limited. If you continue to browse and use this Website/Application/Platform, you agree to comply with and be bound by these terms and conditions (“Terms of Use”), which together with our privacy policy (“Privacy Policy”) governs your relationship with DcodeAI.

Disclaimer

Access to this Website/Application/Platform is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not assume responsibility if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire Website/Application/Platform. This Website/Application/Platform may contain links to other websites ("Third Party Links"), which are not operated by DcodeAI has no control over the Third Party Links and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Third Party Links will be subject to the terms of use and service contained within each such site. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Restrictions

As a responsible customer of this Website/Application/Platform, there are certain things which you must refrain from doing. These involve the following:

Violation of any of the above mentioned provisions will amount to criminal offense and (name of the website) will report any such violations to the designated authorities appointed under the applicable laws.



Scope of Services

In order to contract with DcodeAI possess a valid credit or debit card issued by a bank, netbanking or other commonly used payment mechanisms are acceptable to us. DcodeAI retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be DcodeAI or may in some cases be a third party. Where a contract is made with a third party DcodeAI is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. All prices advertised are subject to such changes. 

DcodeAI Accounts

In order to access some of the features of the DcodeAI Platform, you may have to create your account with DcodeAI. If you are below the age of 18, and want to use the platform, a parent or guardian needs to support you in creating an account on your behalf. You agree and confirm that you will never use another User’s account nor provide access to your account to any third-party. When creating your account, you confirm that the information so provided is accurate and complete. Further, you agree that you are solely responsible for the activities that occur on your account, and you shall keep your account password secure and not share the same with anyone. You must notify DcodeAI immediately of any breach of security or unauthorized use of your account. At no point in time will DcodeAI be liable for any losses caused by any unauthorized use of your account, you shall solely be liable for the losses caused to DcodeAI or others due to such unauthorized use, if any. 

DcodeAI takes no responsibility for any User Content that is uploaded on the DcodeAI Platform, and further, the User shall be solely responsible for his or her own actions in utilizing such User Content and availing the DcodeAI Platform provided herein.

Our Contract 

Subscriptions to the DcodeAI can be ordered online. If we accept your order, we will issue you with an invoice and an email confirmation. Invoice will be generated on payment.

All DcodeAI subscription plans include a 7-day free trial. After 7 days, no refunds will be issued. 7-day free trials are not included in any plans created during or after the initial plan creation. Similarly, a free trial cannot be paused or reinstated if any subscription plan is cancelled or downgraded before the initial trial period has ended.  

DcodeAI does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. However, the User has the option to switch off the auto renewal feature by selecting it in the User’s Account Settings. This includes both month-to-month and annual plans. 

Similarly, it is your responsibility to evaluate DcodeAI, including its features, before selecting any Paid Subscription. DcodeAI will not issue refunds to customers if the customers are not able to understand the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 7-day free trial. 

Cancellation Policy

You can cancel your DcodeAI subscription’s auto-renewal at any time by following the steps below, and you will continue to have access to the premium content until the subscription's expiration date.

If you exercise your right to cancel, unless the terms of any Subscription state otherwise, you will not be charged any amount from the next billing cycle onwards and you will receive a mail from us acknowledging it.

Steps to end subscription auto-renewal from your DcodeAI Application:

  1. Tap "More" in the bottom right corner of your DcodeAI Application
  2. Choose "Settings" in the upper left corner of the More menu
  3. Select "Manage Subscription" and follow the instructions here for canceling your subscription. 
  4. For subscriptions purchased through Apple and Google Play, tap the word "here" on your Manage Subscription page to be redirected to your phone's subscription settings. 

For more information, please follow the link associated with the type of subscription on your Dcode account. 

App Store Subscriptions (Apple iOS): App Store

Google Play Subscriptions (Android): Play Store

Web Subscriptions (directly through the DcodeAI Website): DcodeAI

Refunds

All DcodeAI subscriptions include a 7-day free trial. After 7 days, the chosen subscription service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. DcodeAI does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. 

Payment Instructions

Upon receiving your order for Subscription, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the subscription you wish to purchase. 

Intellectual Property, Software and Content

The intellectual property rights in all software and content including visual images made available to you on or through this Website remains the property of DcodeAI or its licensors and are protected under the appropriate laws. You may store, print and display the content supplied solely for your own personal use. You are however not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

The DcodeAI Platform, the processes, and their selection and arrangement, including but not limited to all text, graphics, User interfaces, visual interfaces, sounds and music (if any), artwork and computer code on the DcodeAI Platform is owned and controlled by DcodeAI and the design, structure, selection, coordination, expression, look and feel and arrangement of such content mentioned hereinabove is protected by copyright, patent and trademark laws, and various other national and international IPR laws and regulations.

Unless otherwise indicated or anything contained to the contrary, or any proprietary material owned by a third-party and so expressly mentioned, DcodeAI owns all IPR to and into the trademark “DcodeAI”.

The mark “ DcodeAI” is the sole property of DcodeAI. Reproduction in whole or in part of the same is strictly prohibited unless used with an express written permission from DcodeAI.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at (dcodeai.com/privacypolicy). By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Termination of Account

  1. DcodeAI will terminate a User's access to the DcodeAI Platform, if
    1. the User is a repeat copyright infringer;
    2. the Users breaches any terms of these Terms and Conditions.
    3. Violation of any applicable laws;
    4. your use of the DcodeAI Platform disrupts our business operations or affects any other party/ User; or
    5. you have behaved in a way, which objectively could be regarded as inappropriate or unlawful or illegal or which would bring any claims against DcodeAI.
  2. DcodeAI reserves the right to decide whether User Content violates these Terms and Conditions for reasons other than copyright infringement, such as, but not limited to, pornography, obscenity, or excessive length or any other parameter that DcodeAI deems fit from time to time. DcodeAI may at any time, without prior notice and in its sole discretion, remove such User Content and/or terminate a User's account for submitting such material in violation of these Terms and Conditions.
  3. We may suspend access to the DcodeAI Platforms or require You to change Your password if we reasonably believe that the DcodeAI Platforms have been or are likely to be misused, and we will notify You accordingly. Any termination of Your registration and/or Account or the DcodeAI Platforms will not affect liability previously incurred by You.

Effective of Termination

In case any of the above-mentioned cases occur, DcodeAI reserves the right, in its sole discretion, to terminate or suspend the User’s account with immediate effect. Upon suspension or termination of the User’s account:

  1. DcodeAI shall at its sole discretion withhold or stop any and all payments that are to be made to such User and evaluate the pay-outs. Payments shall only be made for all legitimate work that is not subject matter of any violation or dispute.
  2. Payments shall not be made for the work that is the subject matter of any of the breaches.
  3. User access shall be terminated immediately, and the User shall not be able to access the said terminated account.

Copyright Infringement

  1. As part of DcodeAI's copyright policy, DcodeAI will terminate User access to the DcodeAI Platform if a User has been determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity more than twice.
  2. If you believe that your work has been copied in a way that constitutes copyright infringement, please refer to the instructions given in the copyright policy on how to make a claim of copyright infringement.
  3. Notice of Copyright Infringement:
    1. Pursuant to provisions of the Indian Copyright Act, 1952 read with the Information Technology Act of 2000, we an intermediary, allow the general public to post content on our platform. We have implemented procedures for receiving written notification of claimed infringements on the User Content uploaded on DcodeAI Platform. We have also designated an agent to receive notices of claimed copyright infringement. If you believe in good faith that your copyright has been infringed, you may provide us with a written communication which contains:
      1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
      2. A description of the copyrighted work that you claim has been infringed upon;
      3. A description of where the material that you claim is infringing is located on the DcodeAI Platform, including the educator name, topic and any other detail identifying the infringing content;
      4. Your email address, your physical address and telephone number;
      5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
      6. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Please submit your notice to our Copyright Agent as follows:

Email us at contact@dcodeai.com

Or contact us by mail at:

DcodeAI

ATTN: Grievance Officer - Mr. Ashish Aggarwal (CC: Legal Department)

DcodeAI Private Limited

4859/24, Darya Ganj

New Delhi, Delhi - 110002

India

Confidentiality

You will not without obtaining prior written consent of DcodeAI, disclose to third party any Confidential Information (as defined below) that is disclosed to you during the term of your use of the DcodeAI Platform.

For the purpose of this clause Confidential Information shall include but shall not be limited to employee details, User list, business model, processes, ideas, concepts etc. relating to DcodeAI or DcodeAI Platform which are not available in the public domain. You acknowledge and agree that the Confidential Information so provided to you shall at all time be the property of DcodeAI and any breach of the same shall cause irreparable damage to us.

Disclaimer

YOU AGREE THAT YOUR USE OF THE DCODEAI PLATFORM SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, DCODEAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS EXCLUDE ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE DCODEAI PLATFORM AND YOUR USE THEREOF. TO THE FULLEST EXTENT PERMITTED BY LAW, DCODEAI EXCLUDES ALL WARRANTIES, CONDITIONS, TERMS OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE USER CONTENT OR THE CONTENT OF ANY SITES SO LINKED AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF USER CONTENT OR ANY CONTENT ON DcodeAI, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE DcodeAI PLATFORM, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE DcodeAI PLATFORM, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE DCODEAI PLATFORM BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY USER CONTENT OR ANY OTHER CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY USER CONTENT OR ANY OTHER CONTENT THAT IS POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE DCODEAI PLATFORM. DCODEAI DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY USER CONTENT OR DCODEAI PLATFORM ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE DCODEAI PLATFORM OR ANY HYPERLINKED SERVICES OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND DCODEAI WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF USER CONTENT OR SERVICES. AS WITH THE PURCHASE OF A SUBSCRIPTION OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.


Limitation of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law DcodeAI and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Third Party Links and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect DcodeAI's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend and hold harmless DcodeAI, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs including, but not limited to, legal fees arising from your use this Website or your breach of the Terms of Use.

Compliance with Law

  1. These Terms and Conditions are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of the DcodeAI Platform
  2. In their use of the Service, Users agree to comply with all applicable laws for the time being in force. That the user further agrees that the said intermediaries are strictly complying with the provisions of the Information Technology Act, 2000 and any other law prevailing for the time being in force.
  3. That the website, DcodeAI have complied with the parameters of due diligence as detailed under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines) Rules, 2011.

Governing Law and Jurisdiction

These Terms of Use shall be construed and governed by the laws of India and the courts at New Delhi shall have the exclusive jurisdiction over such disputes without regard to the principles of conflict of laws.

Changes to the policy

We may update these Terms of Use without giving you any notice. You are therefore encouraged to check or Terms of Use on a regular basis to be aware of these changes made to it. Continuous use of the services shall be deemed to be your acceptance of the Terms of Use.

Severability

If any part of the Terms of Use are rendered unenforceable, then such unenforceability will not affect on the remaining provisions stated under this enforceability of any other part of the Terms of Service will not affect the remaining clauses. The remaining clauses will remain in full force and effect. 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.



Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DcodeAI. Any waiver of any provision of the Terms of Service will be effective only if it is in writing and signed by any of the directors of DcodeAI Private Limited.

Disputes Redressal Mechanism

We at DcodeAI strive to achieve 100% customer satisfaction. However there may be some instances where you may face certain issues. At DcodeAI, we have a laid down Dispute Resolution process in order to resolve disputes and complaints which the consumers may face.

If in case you experience any problem while using our Website, we would be more than happy to resolve it. If you have any queries, complaints or suggestions, please get in touch with our designated Grievance Officer as is required to be disclosed under the Information Technology Act, 2000.

Name: Mr. Ashish Aggarwal 

Designation: Director

Address: 4859/24, Darya Ganj, New Delhi, Delhi – 110002, India

Email Address: contact@dcodeai.com

Contact No: 0120 4113301

Time:Mon - Sat (9:00 - 18:00)

Guidelines for acts and content that are prohibited:

Harmful or dangerous content: We at DcodeAI believe the Platform is a safe space for learners and educators alike and would like your help in ensuring that it remains so. Keeping this in mind any content which incites or promotes violence that may cause physical or emotional harm or endanger the safety of any individual is expressly prohibited on the Platform. Content that requires references to harmful or dangerous acts solely for educational purposes are allowed. The sale and promotion of any regulated or illegal goods is not allowed. The Platform is to be used only for the permitted uses as detailed under the Terms and Conditions.

Hateful content: We realise that there may be instances when there are exchange of ideas and opinions which is essential in the learning process, while we agree that individuals have the right to voice their opinion, we do not encourage or tolerate any hate speech. Hate speech is any content where the sole objective is inciting hatred against specific individuals or groups with respect to but not limited to race or ethnic origin, country caste, religion, disability, gender, age, sexual orientation/gender identity etc.

Violent and graphic content: DcodeAI is an educational Platform and the content uploaded is restricted to educational content alone, content that is violent or graphic is prohibited. You are requested to ensure that if there are references being made to violent or graphic situations of instances, it should solely be for educational purposes. Content whose sole objective is to sensationalise, shock or disturb individuals is not allowed. DcodeAI does not allow any content related to terrorism, such as content that promotes terrorist acts or incites violence, is not to be uploaded on the Platform in any manner.

Harassment and bullying: DcodeAI Platform is used by many users on a daily basis and it is important to be respectful and kind to your fellow users, we do not tolerate any form of harassment or bullying on the Platform and strive to keep the Platform a safe space to foster learning. Harassment, in this case, would include but not be limited to abusive videos, comments, messages, revealing someone’s personal information, including sensitive personally identifiable information of individuals, content or comments uploaded in order to humiliate someone, sexual harassment or sexual bullying in any form.

Spam: Posting untargeted, unwanted and repetitive content in lessons, comments of messages with an intention to spam the Platform and to drive traffic from the Platform to other third-party sites is in direct violation of our Terms and Conditions. Posting links to external websites with malware and other prohibited sites is not allowed. The use or launch of any automated system in any manner that sends more request messages to DcodeAI’s servers in a given period of time that is more than a human can reasonably produce using a conventional on-line web browser is prohibited and you can take a look at our Terms and Conditions for more details on the same including exceptions to this prohibition to public search engines.

Misleading metadata: Misuse of title, description, tags, thumbnail and bios and other features which constitutes the Metadata on the Platform is not allowed. Using these features to trick or circumvent our search algorithms is prohibited

Scams: Any content uploaded/posted in order to trick others for their own financial gain is not allowed and we at DcodeAI do not tolerate any practices of extortion or blackmail either.

Copyright: Please refer to our copyright policy provided in our Terms and Conditions to know more about proprietary information relating to User Content and DcodeAI Content.

Privacy violation: Kindly refer to our Privacy Policy given here to know how to protect your privacy and respect the privacy of other users. If you believe that your privacy has been violated in any manner where a user has knowingly or unknowingly disclosed any information on the Platform be sure to reach out to the User and if that is not possible, please feel free to approach us at anytime so we can take the necessary steps to remove the content.

Impersonation: Impersonating another person is not permitted while using the DcodeAI Platform. In this case, impersonation would mean the intention to cause confusion regarding who the real person is by pretending to be them. This can be done by means of using names, images, documents, certificates etc. not belonging to you or not used to identify you. Pretending to be a company, institute, group etc.by using their logo, brand name or any distinguishing mark would also amount to impersonation and could also be a potential trademark infringement.

Interaction with DcodeAI: At DcodeAI offices we treat each other with respect and have a healthy and supportive work environment. We believe in hands-on interaction with our users to help them navigate and gain the maximum benefit from the platform. Should you find yourselves interacting with any person from DcodeAI please ensure that you maintain the same decorum you would while using this Platform. We do not encourage any communication with DcodeAI employee or staff that is hateful, abusive or sexually suggestive in any manner.

Reporting tools

We have reporting tools available on the platform through which DcodeAI can report and terminate users that falls under the ambit of any of the prohibited acts, violative of any intellectual property rights or spam. You can write to us at contact@dcodeai.com for any additional support, but to ensure that the Platform remains a safe learning space we suggest you follow with the User Guidelines.

Tips on Do’s & Don’ts: Here are a few tips from us on how to use the platform in a safe manner:

  1. Keeping yourself and your account safe
  1. Keep your log-in credentials a secret and do not reveal your password or ID to anyone.
  2. Create a strong password to ensure that your account is not compromised, here are some tips to ensure that your password is strong:
    1. Your password should be at least eight characters in length, combine numbers and letters, and not include commonly used words.
    2. Select a word or acronym and insert numbers between some of the letters.
    3. Include Special characters.
    4. Mix capital and lowercase letters.
    5. Don't reuse passwords associated with any other type of account.
  3. Log out of all devices to ensure that your log-in credentials are secure.
  4. Register with our phone number in order to ensure you have a backup in case you forget your login details.
  5. Do not reveal any personal information about yourself to anyone online, additionally do not meet someone you have a conversation with online in person, this could be a potentially dangerous act and you might be compromising your safety.

If you are below the age of 18, and want to use the platform, a parent or guardian can create an account on your behalf. Persons below the age of 18 are not allowed to have an individual account without the consent of a parent or guardian.

Reporting Content

If you have content on your profile or video that would confuse persons as to who the video or content belongs to or leads users to believe that you have been endorsed or sponsored by another person, then the trademark of such person might have been infringed. If we receive any complaints or reports regarding the same, we may remove the content, if supported with relevant evidence.

If you are a trademark or copyright owner and believe that your intellectual property right is being infringed, please note that you have the option of reporting the same. However, DcodeAI is not at a position where they can mediate such disputes and we disclaim any liability for the same. If we receive an infringement complaint that is genuine, we may remove the content in question and serve a warning to the alleged infringer. We also suggest that before reporting the issue, both parties try to solve the disputes directly with the user who posted the content.

If you see any content that you feel is inappropriate and violates the guidelines given here, please report the content.

If you encounter a video that you believe violates the privacy of an individual or violates your privacy, please report the same, we shall initiate action accordingly as we have a strict privacy policy. If you report any content for violation of privacy, the content will be removed only if the information, images or date is clearly identifiable.

In the event a fellow user harasses you or you believe that someone is being harassed on the platform you can report the user or content. You may even write to us at contact@dcodeai.com for any further help or assistance.

Posting Content

When posting content on the platform, always ensure that the information is correct, the content itself does not belong to a third party and that it is free from any of the prohibited acts in these guidelines.

Always ensure that the personal information of a person or even your own personally identifiable information is not disclosed while posting any content on the platform, this would be in violation of our Privacy Policy.

You will be personally held responsible for your actions on the Platform, thus please ensure that any content that you post including comments does not hurt the sentiments of any group or individual and cannot be construed as being harassment or bullying.